TERMS & CONDITIONS
SECTION 01: WEEKLY PAYMENT – INDIVIDUAL/GROUP LESSONS
1.1 Enrolment and Payment
- Invoices are issued monthly at the beginning of each calendar month.
- All invoices must be paid in full by the due date stated on the invoice.
- Unless otherwise specified, payment is due on the 15th of each month.
- All individual/group lesson fees are non-refundable.
1.2 Payment Penalties
- If payment is not received within 48 hours after the due date:
- A 10% late payment penalty will be applied.
- Access to remaining tutoring sessions, LMS materials, and recordings will be temporarily suspended until payment is received in full.
- Jordan & Brooke reserves the right to withhold services until all outstanding balances and penalties are settled.
1.3 Cancellations, Attendance, and Rescheduling
- More than 24 hours’ notice:
Individual lessons:
- Lessons may be rescheduled within 10 days, subject to tutor availability.
- If rescheduling is not possible, carry-forward credits may apply.
- No refunds are provided.
Group lessons:
- A request may be made for the session fee to be credited forward.
- No refunds or rescheduling are available.
- Less than 24 hours’ notice or non-attendance:
- No rescheduling, credits, or refunds apply.
- The lesson will be recorded as missed and charged in full.
SECTION 02: PAYMENT IN ADVANCE – PROGRAMS (TERM / PHASE BASED)
2.1 Enrolment and Payment
- Full program fees must be paid at least 5 business days prior to the first session.
- All program fees are non-refundable.
- Program lessons are pre-scheduled and fixed for the duration of the program.
2.2 Cancellations and Attendance
Once a program has commenced:
- No cancellations are permitted.
- No rescheduling or schedule changes are allowed.
- Missed sessions are not credited, rescheduled, or refunded.
- Students may access learning materials and recordings for 7 days, where applicable.
SECTION 03: GENERAL TERMS (APPLICABLE TO ALL STUDENTS)
3.1 Lesson Scheduling
- Lessons are scheduled on a fixed weekly day and time upon enrolment.
- Lesson schedules remain unchanged unless a permanent change is requested and approved in writing by Jordan & Brooke.
- All lesson details (day, time, tutor, and access link) are provided in writing at enrolment.
3.2 Lesson Attendance and Reminders
- Jordan & Brooke does not issue daily or same-day lesson reminders.
- Families will receive:
- A confirmation email prior to the first lesson.
- A weekly lesson reminder email.
- Parents and students are responsible for:
- Knowing and managing scheduled lesson times.
- Logging in punctually using the provided link.
- Treating tutoring as a standing commitment, comparable to school or extracurricular activities.
- Failure to attend a scheduled lesson for any reason (including forgetting the lesson, not checking communications, or technical issues on the student’s side) will result in the lesson being marked as missed.
- Tutors will attend sessions as scheduled.
- Missed lessons are not refundable, credited, or rescheduled, except as outlined in Sections 01, 02, or 03.
3.3 Access to Lessons and Learning Management System
- Lessons must be accessed using the approved tutoring platform and instructions provided at enrolment.
- Access to Canvas, learning materials, and recordings is granted only after enrolment is complete and these Terms & Conditions are acknowledged.
- Access issues caused by user error do not qualify for refunds, credits, or rescheduling.
3.4 Materials and Recordings
- All materials and recordings are provided solely for the enrolled student.
- Materials must not be shared, copied, reproduced, or distributed.
- Jordan & Brooke reserves the right to take legal action in cases of unauthorised use.
- Where applicable, recordings are available for 7 days.
- Jordan & Brooke is not responsible for learning gaps resulting from student absence.
3.5 Technical Issues
- Best-practice standards are applied for online delivery; however, technical disruptions may occur.
- Rescheduling or credit will apply only where the issue originates from Jordan & Brooke’s systems.
- The following do not qualify for refunds or rescheduling:
- Forgotten passwords
- Device issues
- Personal internet connectivity problems
- Technical issues must be reported via WhatsApp within 10 minutes of the scheduled lesson start time.
- If resolved, the lesson may be rescheduled within 10 days, subject to availability.
3.6 Tutor Cancellations
If a tutor cancels a lesson, families may choose one of the following:
- Reschedule within 10 days
- Receive a refund
- Receive a credit transfer
3.7 Public Holidays
Lessons will proceed on public holidays unless otherwise advised in writing by Jordan & Brooke.
3.8 Discontinuation of Services
- A minimum of 24 hours’ written notice is required to discontinue services.
- Charges apply until:
- All outstanding balances are paid, and
- The cancellation process is complete.
